Why didn't Klarna approve my order?
Unfortunately, Liberty does not have access to that information as Klarna is a third-party financial intuition – please contact Klarna directly
I have questions about my credit limit, payment plans etc.
Unfortunately, Liberty does not have access to that information as Klarna is a third-party financial institution – please contact Klarna directly
Can I use my gift cards or vouchers to part pay with Klarna?
Unfortunately, like ApplePay, we cannot accept part payment of gift cards or vouchers with Klarna.
Are there any thresholds for paying with Klarna?
Yes – the minimum spend is £75 and the maximum is £1500
The Klarna option doesn’t show for me in checkout.
It could be for several reasons such as:
- There is a product in your basket that is exempt from Klarna purchases e.g., gift cards and coins
- Your basket total does not reach the minimum amount of £75 or exceeds the maximum amount of £1500
- There has been a gift card or voucher applied to your basket.
Please review the above before trying again
When will I get the total number of loyalty points for my order?
For all online orders the points will be added to your account after your order has been shipped by our warehouse, not at the time you place your order. It can take up to 72 hours for points to reflect across our systems after your order has been shipped.
Can you apply loyalty vouchers to orders paid via Klarna retrospectively?
No, we are unable to apply vouchers to orders paid via Klarna.
What are the conditions to sign up?
To sign up, you will need :
- A UK-issued debit or credit card
- To be 18 years of age or over
- An SMS-capable phone number
- A UK residential address
Which payment methods are accepted?
Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover, American Express). Please note, prepaid cards are not accepted.
If there’s an issue with my order, do I still need to pay for it?
You do not need to pay for goods that aren’t received, or goods that are received damaged, broken, or defective. Follow our help instructions and “report a problem” in your Klarna account to pause your payments until the issue is resolved.
If we issue a refund or cancel your order, Klarna will send an adjusted statement and payment schedule. You can check the status of your payments anytime via Klarna’s site or in your Klarna app
What happens if I make a return?
If you need to return part or all of your order, simply follow our return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and Klarna will pause your statement.
As soon as we process your return, Klarna will send an adjusted statement and payment schedule. With a full return, Klarna will refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app
Has Klarna received my payment?
Klarna will send an email confirmation for all completed payments. You can also call or live chat with Klarna’s customer service agents 24/7 to confirm payment.
Can I pay before the due date?
Yes. If you want to pay the next payment or full balance of your payment plan early, simply log into the Klarna app, go to the “Purchases” page, and select “Payment Options.”
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect payment for your purchase from the card that you entered at checkout. You can find out when your payments will be collected in the email that you received at the time of purchase or by logging into your Klarna account.
If you need extra time to make a payment, simply log into the Klarna app, go to the “Purchases” page, and select “Payment Options,” then “Extend due date.”
If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt). Your credit score will not be impacted by using Klarna’s Pay in 3 payments product even if you have failed to pay on time.
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