How does pre-order work?
As a beauty lover, you are invited to pre order the Beauty Advent Calendar before it’s released for general sale to the public. Payment is taken at the point of order but you can cancel your order at any time before it is shipped to you. You will receive a pre-order confirmation email, and email updates while your calendar is being built and again when it is ready to ship. You will receive your calendar within a week of it being released to the public on general sale.
Will I get any more information about the Beauty Advent Calendar before it arrives?
Yes, a few days after placing your order you will receive an email explaining the pre-order process, and another email when your Beauty Advent Calendar is being made. You’ll then receive an email when your Beauty Advent Calendar has left our warehouse, containing the tracking details of your order.
Can I pre-order more than one Beauty Advent Calendar?
Yes, you can pre-order more than one advent calendar.
Does my £10 off promotion apply to more than one pre-ordered calendar?
No, Beauty Drop members can benefit from £10 off the purchase of one calendar only. If you are pre-ordering more than one calendar, the £10 will be discounted from one calendar only, not the entire order.
Can a pre-ordered calendar be delivered outside the UK?
Unfortunately, if you’ve pre-ordered the advent calendar, delivery is only available in the UK.
How do I pay for my pre-ordered beauty advent calendar?
You can pay using Apple Pay, credit or debit card, Paypal, Liberty Loyalty vouchers or Beauty Drop credit. Payment will be taken at the point of order. Unfortunately, you are unable to use Klarna to pre-order the Beauty Advent Calendar. These payment methods can be used when the Beauty Advent Calendar is released to the general public in September.
Can I change my mind and cancel my pre-order?
Yes, you can cancel your pre-order at any time before it is shipped. Please contact Customer Services if you would like to cancel.
What delivery methods can I choose?
UK standard delivery only . Your advent calendar will be delivered to you within a week of the Beauty Advent Calendar going on general sale. Collection from the Liberty Store is not available for the pre-order service.
Can I order another product with my pre-order Beauty Advent Calendar?
Only Beauty Advent Calendars can be processed for purchase as part of your pre-order. Please do not add any other products to your basket when placing your pre-order.
Can I pre-order the Beauty Advent Calendar in store?
No, this is an invite only, online offer. Orders cannot be placed in store or via telephone.
When will the loyalty points for my pre-ordered Beauty Advent Calendar be added to my Liberty Loyalty Account?
Loyalty points will be added to your Liberty Loyalty Account within 72 hours of your pre-order being dispatched to you. Your Beauty Advent Calendar will be delivered within a week of the Beauty Advent Calendar going on general sale.
When will my advent calendar be delivered?
The Beauty Advent Calendar will be delivered within a week of the Beauty Advent Calendar going on general sale.
When does the Beauty Advent Calendar and Men’s Advent Calendar launch officially?
Liberty’s Advent Calendar is available to purchase by the public from the 28th September 2023
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