We endeavour to deliver UK orders within the time frames stated below. However, the time frames are estimates only. Due to the nature of our products, seasonal increases in demand and factors beyond our control, there may occasionally be longer delivery times. We will aim to inform you of any significant delay to avoid disappointment.
From time to time Liberty will offer free delivery promotions. Promotions are only available at the time of purchase, based on the terms and conditions of the particular promotion.
We sometimes send gift cards and other small items via Royal Mail, where delivery can take between 5-7 working days.
TRACKING YOUR ORDER
You can track and view online orders via your account page. Go to my account.
If your order has been sent care of our delivery partner, DPD, you can track your order on the DPD website using the tracking number which will be emailed to you. Click here to visit the DPD website.
We recommend downloading the DPD app which shows you live updates about your delivery and gives you a range of in-flight options to choose from, such as setting your safe place preference. You can download the DPD app from the App Store or Google Play.
DPD will attempt delivery once and if there are no further instructions, they will deliver your parcel to your nearest Pickup Shop.
For more information on tracking orders, please click here.
UK STANDARD DELIVERY - £4.50 or free on orders over £45
We endeavour to deliver in 3 working days, order by 2pm. This excludes weekends and UK bank holidays.
UK EXPRESS DELIVERY - £7.50
Between 9am-6pm £7.50
24-48 hours. Selected UK postcodes only. Order by 2pm Monday–Thursday
(Orders are delivered Monday to Friday only. Please select Saturday delivery service if you require delivery on Saturday.
If you have any queries regarding UK Next Working Day delivery, please contact Customer Services on +44 (0)20 3893 3062.
UK SATURDAY DELIVERY (BEWTEEN 9AM-6PM £10)
Selected UK postcodes only. Please make sure you place your order before 2pm on Friday to qualify and select the Saturday delivery option at the checkout.
If you have any queries regarding Saturday delivery, please contact Customer Services on +44 (0)20 3893 3062.
UK CLICK & COLLECT AT THE LIBERTY STORE - Free
Store Click & Collect Standard is a free delivery-to-store service. Orders will be ready for collection from the Customer Collections desk on the third floor of our Regent Street store in London.
Orders placed before 4pm will be available for collection within three working days - this excludes weekends and UK bank holidays.
Store Click & Collect Next Day orders placed before 4pm will be ready for collection the following working day from our Regent Street store at a charge of £4.95. This excludes UK Bank Holidays
Please see our Terms and Conditions for more information.
If you have any queries regarding Click & Collect please contact Customer Services on +44 (0)20 3893 3062.
The Liberty Bag Is Changing...
As part of an ongoing commitment to reduce our impact on the environment, we’re working towards making our purple bag greener.
We recognise this is just the start of our mission and are continuing to develop our bag, with the aim to make it fully recyclable.
For more information on order packaging, please click here.