We endeavour to deliver UK orders within the time frames stated below. However, the time frames are estimates only. Due to the nature of our products, seasonal increases in demand and factors beyond our control, there may occasionally be longer delivery times. We will aim to inform you of any significant delay to avoid disappointment.
From time to time Liberty will offer free delivery promotions. Promotions are only available at the time of purchase, based on the terms and conditions of the particular promotion.
We sometimes send gift cards and other small items via Royal Mail, where delivery can take between 5-7 working days.
TRACKING YOUR ORDER
You can track and view online orders via your account page. Go to my account.
UK STANDARD DELIVERY - £4.50 or free on orders over £45
We endeavour to deliver in 3 working days, order by 2pm. This excludes weekends and UK bank holidays.
UK EXPRESS DELIVERY - £7.50
Between 9am-6pm £7.50
Selected UK postcodes only. Order by 2pm Monday–Thursday
(Orders are delivered Monday to Friday only. Please select Saturday delivery service if you require delivery on Saturday.
If you have any queries regarding UK Next Working Day delivery, please contact Customer Services on +44 (0)20 3893 3062.
UK SATURDAY DELIVERY (BEWTEEN 9AM-6PM £10) - £10
Selected UK postcodes only. Please make sure you place your order before 2pm on Friday to qualify and select the Saturday delivery option at the checkout.
If you have any queries regarding Saturday delivery, please contact Customer Services on +44 (0)20 3893 3062.
UK STANDARD HUBBOX COLLECT - £4.50 or free on orders over £45
Collect from a delivery point near you. 3 working days (order by 2pm).
UK EXPRESS HUBBOX COLLECT - £7.50
Collect from a delivery point near you - 1 working day (order by 2pm).
For more details of their service and the terms that will apply to your collection, please visit https://www.hub-box.com/
HUBBOX COLLECTION POINTS
HubBox is a convenient collection service for Liberty customers. It can be used in conjunction with any other UK domestic delivery service. Orders placed will be delivered by our couriers to the HubBox convenient location that you have selected.
For more details of their service, please visit https://www.hub-box.com/
You will have 7 days from the date of delivery to collect your order from your selected HubBox collection point.
To collect your order, you will need to show your HubBox email with your Collection Code, or produce a form of photo ID or a bank card.
If you fail to collect your order from your selected HubBox collection point, we will need to cancel your order and may deduct the original delivery fees and any costs we incur in collecting the order from the refund.
To return any items to Liberty, please follow the instructions in your order or visit the Returns section on our website for more information.
UK CLICK & COLLECT AT THE LIBERTY STORE - Free
Click & Collect is a free delivery-to-store service. Orders will be ready for collection from the Customer Collections desk on the third floor of our Regent Street store.
Orders will be available for collection within 3 working days (order by 4pm). This excludes weekends and UK bank holidays.
Please see our Terms and Conditions for more information.
If you have any queries regarding Click & Collect please contact Customer Services on +44 (0)20 3893 3062.
PURPLE GOES GREEN
Liberty is committed to reducing its impact on the environment. At LibertyLondon.com, we’ve made arrangements to ensure deliveries are carbon neutral; offsetting emissions through initiatives such as electric vans and climate protection projects.
We have also reduced the non-recyclable components of our home and Click & Collect delivery packaging, and are dedicated to continuing this reduction across the board. We recognise this is just the start of our mission, as we strive to reduce our footprint even further.