Products purchased in-store that cannot be returned include:
- Any sale items reduced by 50% or below the original retail price
- Custom made and personalised items
- Limited edition and vintage items
- Special orders
- Cut lengths of fabric
- Swimwear, nightwear, lingerie and hosiery
- Eveningwear (including shoes and bags)
- Hair accessories and hats
- Face coverings
- Jewellery, earrings and watches
- Artificial flowers and feathers
- Duvets and pillows
- Food and drink
- Toiletries and cosmetics
- Fragrance (including home fragrance and candles)
- Gift cards and gift coins
- Christmas decorations.
View our In-Store Returns Policy for more details.