Refunds will be issued to your original payment method within 14 days of receiving returned items. Delivery charges are non-refundable. During busy periods, refunds may take longer, especially for certain jewellery and concession brands due to extra inspection. You'll receive an email confirming your refund. If you used a voucher, credit, or gift card, the amount will be refunded to a Liberty e-gift card sent via email. Please check your inbox and spam folders.