Entering & Exiting the Store

Do I have to queue? 

Yes, in accordance with government safety guidelines, customers may be asked to queue whilst adhering to social distancing between each customer during busy times, so that we can welcome customers into the store at a reduced and safe capacity. 

Do I have to queue if I have an appointment?

No – if you already have an appointment then please alert a member of staff at the store entrance and let them know you have an appointment and they will be able to assist you. 

Can I bring my family with me? 

Yes, everyone is welcome, but children must be supervised at all times to ensure they are adhering to the government social distancing guidelines. 

How do I enter and exit?

Entrance to the store will be limited to a certain capacity and at busy times you may be asked to queue. Customers will be asked to wait for access to the store (except Beauty) via the Great Marlborough Street entrance on the corner of Kingly St, and for access to Beauty, you will be asked to use the entrance further down Great Marlborough Street by the Beauty doors. Level access to the store will be via the Beauty Hall entrance on Great Marlborough Street, and there will be a clear through route indicated to access the main store.

To leave the store, please use the Carnaby Street exit which is step-free. The exit will be via Maria Tash and/or Carnaby St only.

Please note, the doors at the front of the store (where Wild At Heart is) cannot be used to gain access the main store.

All entrances and exits will be clearly marked, and staff will be on hand to assist you.