Sometimes an order will automatically fail due to billing inconsistencies. When this happens, no payment is taken as the order has not been successfully fulfilled.
It is possible an authorisation may temporarily appear on your account. Any pending authorisations will automatically return to your account within 5 working days; should you require any further assistance with the transactions, we recommend you contact your bank directly.
Should you still wish to complete your purchase, please check that all the payment information you are entering is accurate and that your billing details match your payment card. If you haven't already done so, we recommend that you register online
Sometimes we may have to cancel your order due to a payment failure. In these cases, whilst the funds were authorised at the time you placed your order, when our despatch team attempted to complete fulfilment it would not process. Unfortunately in this instance, we have no way of capturing alternative payment from you and therefore have no option but to cancel the order.
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