How do I use my Loyalty voucher?

In order to use your promo code, please make sure you are signed into your Liberty account when placing your order -https://www.libertylondon.com/uk/account

Please note, voucher numbers are not stored in your online account - you will need to retrieve the voucher details from your email or physical voucher if it was sent via post. For more details about points balance and loyalty information displayed in the account section, please see bottom of page.

You can either enter your loyalty voucher bar code number when viewing your basket before checkout or during checkout.

You will see the box below to enter your voucher code whilst viewing your basket:

Alternatively, after entering your payment information in the billing section, you should enter the code when prompted in your shopping bag before you complete your order:

If you are trying to use our New Customer 10 promo code, the code you need to enter is NEWCUSTOMER10.

Please note that as per the terms and conditions of the Loyalty programme, a Voucher can only be redeemed once in a single transaction. No change will be given.

If you are trying to use your Liberty Loyalty voucher, the voucher barcode is written on the voucher itself, the code usually starts with '99...'

If you are having difficulties using a promotional code or voucher, you should check the following;

• There are no spaces in your code, before or after '<CODE>'
• Which internet browser are you using (e.g. Chrome, Internet Explorer, Safari or Firefox)? Our website is optimised when using Google Chrome
• What device are you placing your order on (e.g. Laptop, Macbook, iPhone etc.)? We recommend using a desktop if you are experiencing difficulties placing your order.

Loyalty Details in Account

In the above example, the current points balance 'points earned' on the account is 0 and therefore the points have £0 value at the next voucher issuance. (This is not a live voucher - vouchers will be issued via email and are not stored on your online account in this box.) £200 would need to be spent to reach the £10 voucher threshold. The £200 would need to be spent by 30/11/2020 as per the 'Spend by' field.