About the Store – Liberty

CUSTOMER SERVICES

Our team is available during store opening hours:

Monday to Saturday: 11am - 7pm
Sunday: 12pm - 6pm

You can contact us in the following ways:

IN-STORE

Customer Services are located on the 4th floor.
Visit us for the following services –

General Enquiries (including Liberty Loyalty queries)
Global Blue Tax Refunds
Returns
Lost Property

Click and Collect is located on the 3rd floor. Currently unavailable

Visit us for the following services –

Click & Collect

BY EMAIL

Email us at customerservices@libertylondon.com; we aim to respond to all emails within 48 hours of receipt.

BY TELEPHONE

Please call +44 (0)20 3893 3062 during store opening hours for general enquiries or support with online orders. A full list of phone numbers for each individual in-store counter can be found by clicking here.

BY POST

Please write to:

Customer Services,
Liberty London,
Regent Street,
London,
W1B 5AH
More Details

HOW TO FIND US

You will find our iconic store at: Regent Street, London W1B 5AH. Please note, our main entrance is located on Great Marlborough Street

OPENING HOURS

Our store is now re-open according to the updated government Covid-19 guidelines

LIBERTY IS OPEN SEVEN DAYS A WEEK:

Monday – Saturday: 10:30am – 7pm
Sunday: 11:30* – 6pm,
*Please note, 11:30am-12pm on Sundays will be browsing only and no purchases can be made until 12pm.

For more details about our opening hours, please click here

Wifi is available in-store at Liberty
For full terms and conditions of use click here

We accept a number of payment methods in-store including Apple Pay and Union Pay

GETTING HERE

BY TUBE:

Oxford Circus – Central, Bakerloo and Victoria lines
Piccadilly Circus – Piccadilly and Bakerloo Lines

BY BUS:

Liberty is accessible from the following buses: 3, 6, 12, 13, 15, 23, 53, X53, 88, 94, 139, 159 and C2

CAR PARKING:

There are some parking facilities on the near by streets surrounding Liberty, such as the NCP car park on Brewer Street. There are some Blue Badge bays on Great Marlborough Street and Marshall Street for accessible parking.

STORE MUSIC

The music that plays in store is from a playlist that is put together with the support of an external company, Mood Media.

Our Retail Managers then choose the best music to help our customers enjoy their experience in store.