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About the Store

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Liberty Customer Services
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CUSTOMER SERVICES

Our team is available during store opening hours:

  • Monday to Saturday: 10am - 8pm
  • Sunday: 12pm - 6pm

You can contact us in the following ways:

IN-STORE

Customer Services are located on the 4th floor.
Visit us for the following services –

  • General Enquiries (including Liberty Loyalty queries)
  • Global Blue Tax Refunds

Click and Collect is located on the 3rd floor.
Visit us for the following services –

  • Click & Collect
  • Online Returns
  • Lost Property

BY EMAIL

Email us at customerservices@libertylondon.com; we aim to respond to all emails within 48 hours of receipt.

BY TELEPHONE

Please call +44 (0)20 7734 1234 during store opening hours.

BY POST

Please write to:

Customer Services,
Liberty London,
Regent Street,
London,
W1B 5AH
More Details

HOW TO FIND US

You will find our iconic store at: Regent Street, London W1B 5AH. Please note, our main entrance is located on Great Marlborough Street

OPENING HOURS

LIBERTY IS OPEN SEVEN DAYS A WEEK:

  • Monday – Saturday: 10am – 8pm
  • Sunday: 11:30am – 6pm,
    11:30am - 12pm is browsing only.

For more details about our opening hours, please click here

Wifi is available in-store at Liberty
For full terms and conditions of use click here

We accept a number of payment methods in-store including Apple Pay and Union Pay

 

GETTING HERE

BY TUBE:

  • Oxford Circus – Central, Bakerloo and Victoria lines
  • Piccadilly Circus – Piccadilly and Bakerloo Lines

BY BUS:

  • Liberty is accessible from the following buses: 3, 6, 12, 13, 15, 23, 53, X53, 88, 94, 139, 159 and C2

CAR PARKING:

There are some parking facilities on the near by streets surrounding Liberty, such as the NCP car park on Brewer Street. There are some Blue Badge bays on Great Marlborough Street and Marshall Street for accessible parking.

 

STORE MUSIC

The music that plays in store is from a playlist that is put together with the support of an external company, Mood Media.

Our Retail Managers then choose the best music to help our customers enjoy their experience in store. 

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