Sometimes we may have to cancel an item from your order, due to the item going out of stock. On occasion, items can show as available on the website when customers place their order, but unfortunately go out of stock by the time we come to pick the item (please note, we pick and pack all orders by hand). In such cases, the item will be removed from the website and the stock levels reviewed to avoid a repeat occurrence.
We only fulfil transactions, and therefore take payment for the items, at the point they are physically despatched. Any reservation for funds against your account not taken as payment is automatically released after 7 working days. Please note that this will not appear as a refund in your account but as the overall account balance returning to its previous amount.
If, after 7 working days, any additional reserved funds have not been released we would recommend getting in touch with your chosen payment provider.