DHL.CO.UK eReturn Shipment
1. Logon to https://returns.dhl.co.uk/ereturns/ and select your
Pickup country and then select “Go”
2. Enter your return waybill number and click Schedule Pickup
3. Your pickup address will populate automatically, based on your waybill number. Check the details are correct and then click Schedule Pickup. You will receive a summary and confirmation of your pickup.
Enter your return waybill number and click Schedule Pickup
4. You will receive a summary and confirmation of your pickup
Duplicated pickup request
You are only permitted to make one pickup request per waybill number.
If you are having trouble booking a collection please contact your local DHL Customer Services.
Incorrect Country for Pickup Request
To successfully schedule a pickup, you must request the correct location where the pickup will be made, on the dhl.com website.
Data Not Found
The system will only allow requests to be submitted for waybill numbers that were created as a return shipment and where we have also received the electronic manifest data.
You will not be able to schedule a pickup for waybills that are not created as part of this process or associated with your Liberty London order.