Our return policy allows a full refund or exchange within 14 days provided goods are in original condition and accompanied by a till receipt.
Goods without a receipt cannot be returned.
Refunds will be made against the original form of tender except in respect of purchases made by cash or gift card/coin/voucher, which will be refunded by way of store credit.
Customer made items; limited edition items; special orders; vintage items; cut lengths of fabric; swimwear; nightwear; lingerie; hoisery; eveningwear (including shoes and bags); hair accessories; jewellery; watches; pierced earrings; hats; artificial flowers and feathers; duvets and pillows; Christmas decorations; food and drink; toiletries; cosmetics; fragrance (including home fragrance) and fresh cut flowers are non refundable and cannot be exchanged.
Sale items or special purchases bought in the sale or at promotional events may only be returned for exchange or refund by way of a store credit note, if returned in their original condition with a valid proof of purchase. Any sale items would need to be returned during the same sale period or promotional event, or within 14 days of purchase (whichever is earlier).
Any items reduced below 50% may not be returned.
This does not effect your statutory rights.