How do I check my gift card balance?
To check your gift card, Loyalty voucher or credit note balance, please go to https://www.libertylondon.com/uk/checkmybalance and enter your voucher number.
When does my gift card expire?
Your gift card will expire 24 months from the last time you used it.
How can I purchase a Liberty gift card?
You can purchase a Liberty gift card or e-gift card online at https://www.libertylondon.com/uk/department/gifts/gift-cards-and-coins/ you can also buy a physical Liberty gift card in-store.
How will I know if my e-gift card has been delivered?
You will get a delivery confirmation to let you know when your e-gift card has been sent to your recipient. If you don’t receive this, call us on +44 (0)20 3893 3062 or email customerservices@libertylondon.com and we will be happy to help.
How long does it take to receive an e-gift card?
In most cases, your e-gift card should be sent to your recipient within 15 minutes. However, on some occasions, we may need to look into the transaction in more detail, in which case it may take up to 72 hours to arrive.
Do I need to have a Liberty online account to buy or redeem a gift card?
No, libertylondon.com allows you to check out as a guest customer.
Do I need to redeem the full value of my gift card in a single transaction?
No, at online checkout or at a till point in-store, you can choose how much you would like to spend using your gift card and select another payment method for any outstanding balance where applicable. NB, this only applies to UK online orders. We do not accept gift cards in our international checkout at this time.
I purchased items using a Liberty gift card but I'd now like a refund. How will I receive the refunded amount back?
Should you return all or part of your order, or should we be unable to fulfil part of your order, when purchased in full or in part using a voucher, your refund will be in the form of a gift card (up to a maximum of the value of your voucher). Any outstanding balance will be refunded to your original payment method, with the exception of cash payments, which will be refunded in the form of a gift card.
What is the maximum amount I can buy on a Liberty gift card?
£5000
How can I find out more information about Liberty gift cards?
You’ll find more information here by speaking to a Sales Associate in-store, or by contacting the Liberty Customer Service team here.
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