Liberty Loyalty Programme – Liberty

What is Liberty Loyalty?

Liberty is your destination for discovery. When you join our community, we invite you to discover even more with our rewards programme.

You’ll receive 5 points for every pound you spend in-store and online, granting you access to vouchers four times a year, along with exclusive promotions.

We’ll also invite you to our ever-changing roster of unique events and experiences, from beauty masterclasses and sewing workshops, to ‘In Conversations With…’ with our inspiring brand founders.

The Liberty Loyalty card is not a store card and it is free to join. You can register for Liberty Loyalty here or sign up in-store at any till point.

How does the Liberty Loyalty programme work?

As a member, you will be rewarded with 5 points for every £1 you spend. You’ll receive vouchers up to four times a year in January, April, July and October.

£1 spent = 5 points

1,000 points = £10 voucher

You will receive a £10 voucher for every £200 spent.

The value of the voucher you receive, if any, will be based on how many live points you have on your account at the end of February, May, August and November.

Any points you earn that are not converted into a voucher (because you do not have enough points for a voucher, or to reach the next threshold) will remain on your Liberty Loyalty account as live points and continue to roll over until they are converted into a voucher or until they expire. Any live points which are not converted into a voucher will remain on your account for 12 months; points will expire after 12 months of inactivity.

How can I redeem my vouchers?

Liberty Loyalty vouchers can be redeemed both in-store and online.

To redeem your voucher in-store, please present your voucher and Liberty Loyalty card at the till point when making your purchase.

In order to use your promo code or voucher online, please make sure you are signed into your Liberty account when placing your order -https://www.libertylondon.com/uk/account

Please note, voucher numbers are not stored in your online account - you will need to retrieve the voucher details from your email, physical voucher or gift card if it was sent via post. For more details about points balance and loyalty information displayed in the account section, please see bottom of page.

You can enter your voucher or gift card number during checkout.

If you are placing an order for international delivery, promo codes, voucher or gift card numbers should be entered in the promo box prior to checkout.

After entering your payment information in the billing section, you should enter the code when prompted during checkout before you complete your order.

When do my vouchers expire?

Vouchers will be valid for 12 months from the date of issue

How will I receive my Liberty Loyalty voucher?

You will receive your Liberty Loyalty voucher by email. If you don’t receive your voucher, please contact Customer Services.

Will my vouchers be stored in my online account?

No, only your current points balance and how much you need to spend by the next cut off date is stored in the loyalty section of your account. See below for more details;

In this example, the current points balance 'points earned' on the account is 0 and therefore the points have £0 value at the next voucher issuance. (This is not a live voucher - vouchers will be issued via email and are not stored on your online account in this box.) £200 would need to be spent to reach the £10 voucher threshold. The £200 would need to be spent by 30/11/2020 as per the 'Spend by' field.

Are there any restrictions on what I can buy with my Liberty Loyalty voucher?

You can use your Liberty Loyalty voucher to purchase items available in store and online. Liberty Loyalty vouchers cannot be used to pay for delivery charges, gift cards or coins, tickets to events, purchases in the Liberty restaurant or any special order.

For full details, please see the Liberty Loyalty Terms and Conditions, and any further terms and conditions provided with the Liberty Loyalty voucher from time to time.

How do I check my points balance?

You can check your points balance online by signing-in to your account and clicking My Liberty Loyalty on the My Account page.

If you have not previously created an online account, you will need to register before you can view your points balance. If you have already signed up to Liberty Loyalty in store, you must use the same email address you used when you signed up for your account. It will take 72 hours for your accounts to merge and your up to date points balance to be shown.

For any queries regarding your Liberty Loyalty points balance please contact our Customer Services Team

Can I earn points on all my purchases?

You can earn points on all purchases made at our Liberty London flagship store on Great Marlborough Street, London, online at libertylondon.com and by mail order. Delivery charges, gift coins or gift cards, alteration services, tickets to events, stamps, charitable donations and purchases in Arthur's Café are not eligible for points.

For more information on earning points, please see our Liberty Loyalty Terms and Conditions.

How do I earn points when shopping online?

If you are shopping online, you must sign-in to your Liberty Loyalty account for your points to be allocated to your account.

If this is your first online purchase, please make sure that you sign up for an online account. If you have already signed up for an account in store, you must use the same email address you used when you signed up for your account. Provided you use the same email address, your accounts will automatically merge within 72 hours. To register for an online account, please click here.

For all online orders your points will be added to your account within 72 hours of the shipment of your order, not at the time you place your order.

How do I earn points when shopping in-store?

In-store, please present your Liberty Loyalty card at the time of your purchase but don't worry if you don't have a physical card - you don't need one. Our Sales Associates can look-up your account using your postcode and/or email address.

If you’re not already a Liberty Loyalty member, you can sign up at any till point in store.

What should I do if points have not been added to my account?

Points should be added to your account within 72 hours of your qualifying purchase in store, and within 72 hours of shipment of your goods for qualifying purchases made online.

If you believe points you are entitled to have not been added to your account, please email Customer Services with a scanned copy of your receipt and your Loyalty account number. If you are in-store, you can also visit Customer Services on 4 with your receipt.

How can I update my account information?

If you wish to update any of your personal information, such as updating your address, then you can so by logging in to your online account, and going into the 'My Account' section. Here, you can go to your 'Address Book' add, edit or delete addresses.

What if lose my Liberty Loyalty card?

If you lose your card, you can go to any till point in-store and request a replacement card.

Alternatively, you can contact Customer Services by clicking here and we will arrange for a replacement card to be sent to you as soon as possible.

Do I need a Liberty Loyalty card to collect points?

If you don’t want to carry a physical card, then you don’t need to. You will be given a Liberty Loyalty number when you sign up and you can quote your email address or postcode when shopping in-store. You may be asked to provide ID to update your details or redeem your voucher.

When shopping online, please make sure that you sign up for an online account. You will need to be logged in to your account to collect points on your online purchases.

To register for an online account, please click here.

How do I update my personal details?

You can update your details by logging in to your online account and selecting “My Account”. Here you can amend your address and other personal contact details, reset your password and update your marketing preferences.

If you are in store, you can update your details with a Sales Associate at any till point or in Customer Services on the 4th floor. You may be asked to provide ID in order to update your details in store.

If you need more help, you can reach our Customer Services team during store hours by clicking here.

How do I make sure my online account is linked to my Liberty Loyalty card?

To earn points in store and online, you will need to sign up in store and on the website using the same email address.

If you have a Liberty Loyalty card, please make sure we have the correct email address for you before you sign up for an online account. You can update your email address at any time by speaking to a Sales Associate in store. Alternatively, you can visit Customer Services on 4, or call us on +44 203 893 3062.

If you have already signed up for an online account and would like to spend in store, simply quote your loyalty number, email address or postcode at any till point when purchasing. You will need to provide the same details that you used to sign up to your online account. Please note, 72 hours must have passed after you have created your online account before you are able to provide your details in store.

If you are concerned that your points balance is not accurate , please contact Customer Services, remembering to reference your Liberty Loyalty account number.

How do I unsubscribe from Liberty marketing emails or post?

If you are a Liberty Loyalty member and no longer wish to receive marketing communications from Liberty, either by email, telephone or by post, you can opt-out of these communications by updating your preferences online. You can also unsubscribe at any time by clicking the unsubscribe link in the email.

To manage your preferences, sign into your account online and go to the “My Account” section, which is located at the top left-hand side of the web page. Then go to Contact Preferences, under the “My Account” details section, where you will be able to update your marketing preferences.

To unsubscribe, un-check the boxes next to Email, Post or SMS to reflect your choices and press “Save changes” to save. Depending on which marketing channels you were subscribed for, it can take up to three days for Liberty London marketing emails and SMS to cease, and up to three weeks for any postal marketing to cease. Please bear with us while your new preferences take effect.

Should you need any further help, please contact Customer Services in store on 4 or by emailing Customer Services.

What do I do if I want to close my Loyalty account?

If you wish to close your Liberty Loyalty account, please contact Customer Services. Please click here to contact Customer Services and select 'Close my Liberty Loyalty Account' as the reason for your enquiry.

What are the terms and conditions of the Loyalty scheme?

Please click here to read the terms and conditions of the Loyalty scheme.