Liberty Loyalty Programme

You can check your points balance online by signing-in to your account and clicking My Liberty Loyalty on the My Account page.

If you have not previously created an online account, you will need to register before you can view your points balance. If you have already signed up to Liberty Loyalty in store, you must use the same email address you used when you signed up for your account. It will take 72 hours for your accounts to merge and your up to date points balance to be shown.

For any queries regarding your Liberty Loyalty points balance please contact our Customer Services Team

You can earn points on all purchases made at our Liberty London flagship store on Great Marlborough Street, London, online at libertylondon.com and by mail order. Delivery charges, gift coins or gift cards, alteration services, tickets to events, stamps, charitable donations and purchases in Arthur's Café are not eligible for points.

For more information on earning points, please see our Liberty Loyalty Terms and Conditions.

If you are shopping online, you must sign-in to your Liberty Loyalty account for your points to be allocated to your account.

If this is your first online purchase, please make sure that you sign up for an online account. If you have already signed up for an account in store, you must use the same email address you used when you signed up for your account. Provided you use the same email address, your accounts will automatically merge within 72 hours. To register for an online account, please click here.

For all online orders your points will be added to your account within 72 hours of the shipment of your order, not at the time you place your order.

In-store, please present your Liberty Loyalty card at the time of your purchase but don't worry if you don't have a physical card - you don't need one. Our Sales Associates can look-up your account using your postcode and/or email address. Another way to collect points without needing a physical loyalty card is to connect a payment card to your loyalty account. You simply tap your connected credit or debit card at the till and we'll assign the points to your account. To do this, you simply need to set up your card in your online loyalty account. Click here for more information to get started.

If you’re not already a Liberty Loyalty member, you can sign up at any till point in store.

Points should be added to your account within 72 hours of your qualifying purchase in store, and within 72 hours of shipment of your goods for qualifying purchases made online.

If you believe points you are entitled to have not been added to your account, please email Customer Services with a scanned copy of your receipt and your Loyalty account number. If you are in-store, you can also visit Customer Services on 4 with your receipt.

If you lose your card, you can go to any till point in-store and request a replacement card.

Alternatively, you can contact Customer Services by clicking here and we will arrange for a replacement card to be sent to you as soon as possible.

If you don’t want to carry a physical card, then you don’t need to. You will be given a Liberty Loyalty number when you sign up and you can quote your email address or postcode when shopping in-store. You may be asked to provide ID to update your details or redeem your voucher.

When shopping online, please make sure that you sign up for an online account. You will need to be logged in to your account to collect points on your online purchases.

To register for an online account, please click here.

You can update your details by logging in to your online account and selecting “My Account”. Here you can amend your address and other personal contact details, reset your password and update your marketing preferences.

If you are in store, you can update your details with a Sales Associate at any till point or in Customer Services on the 4th floor. You may be asked to provide ID in order to update your details in store.

If you need more help, you can reach our Customer Services team during store hours by clicking here.

To earn points in store and online, you will need to sign up in store and on the website using the same email address.

If you have a Liberty Loyalty card, please make sure we have the correct email address for you before you sign up for an online account. You can update your email address at any time by speaking to a Sales Associate in store. Alternatively, you can visit Customer Services on 4, or call us on +44 203 893 3062.

If this is your first online purchase, please make sure that you sign up for an online account. If you have already signed up for an account in store, you must use the same email address you used when you signed up for your account. Provided you use the same email address, your accounts will automatically merge within 72 hours. To register for an online account, please click here.

If you have already signed up for an online account and would like to spend in store, simply quote your loyalty number, email address or postcode at any till point when purchasing. You will need to provide the same details that you used to sign up to your online account. Please note, 72 hours must have passed after you have created your online account before you are able to provide your details in store.

If you are concerned that your points balance is not accurate , please contact Customer Services, remembering to reference your Liberty Loyalty account number.

If you are a Liberty Loyalty member and no longer wish to receive marketing communications from Liberty, either by email, telephone or by post, you can opt-out of these communications by updating your preferences online. You can also unsubscribe at any time by clicking the unsubscribe link in the email.

To manage your preferences, sign into your account online and go to the “My Account” section, which is located at the top left-hand side of the web page. Then go to Contact Preferences, under the “My Account” details section, where you will be able to update your marketing preferences.

To unsubscribe, un-check the boxes next to Email, Post or SMS to reflect your choices and press “Save changes” to save. Depending on which marketing channels you were subscribed for, it can take up to three days for Liberty London marketing emails and SMS to cease, and up to three weeks for any postal marketing to cease. Please bear with us while your new preferences take effect.

Should you need any further help, please contact Customer Services in store on 4 or by emailing Customer Services.

If you wish to close your Liberty Loyalty account, please contact Customer Services. Please click here to contact Customer Services and select 'Close my Liberty Loyalty Account' as the reason for your enquiry.

Please click here to read the terms and conditions of the Loyalty scheme.