Why is my points balance not as I expected?

Voucher Issuance

For information on when you will receive your next voucher, please click here.

How Points Assessment Works

Points earnt will remain on your Liberty Loyalty account until they are converted into a voucher or until they expire, in accordance with the terms and conditions of the programme.

We will assess your Live Points four times a year, on 31 May, 31 August, 30 November and 28 February (29 February in a leap year), each an “Assessment Date”.

If, on an Assessment Date, your live points meet a relevant threshold, we will convert your live points into a Liberty Loyalty Voucher. Your Voucher will be issued to you at the first Issuance following each Assessment Date. It may take up to the relevant voucher Issuance for your ‘Your Live Points’ balance to be updated on your account.

Any live points that are not converted to a voucher at an Assessment Date (e.g. if they are insufficient to receive a voucher, or to reach the next threshold) will remain on your account and will be counted at the next Assessment Date.

All points earned and not converted will expire and be removed from your account in the event of a 12 month period of account inactivity (that is, 12 months after your last unreturned purchase (excluding any exchange) using your Liberty Loyalty account).