How does The Beauty Drop work?

How does the membership work and what are the benefits?

The Beauty Drop is the only beauty subscription service with a fully redeemable monthly fee – think of it like your personal beauty bank account, with benefits on top. Deposit £20 a month and receive four discovery boxes per year, packed with trial-sized products curated by the Liberty Beauty Buyers – plus perks, including:

• Your monthly subscription fee banked as 100% redeemable credit to spend on beauty, anytime
• Earn points on every pound you spend, which we will convert into vouchers
• Free delivery on all beauty orders
• Access to exclusive content
• Member-only offers throughout the year

When do I get my box and what will be in it?

You’ll receive four amazing discovery boxes per year, packed with tried and tested trial-sized products curated by our Beauty Buyers. Boxes are sent January, April, July and October - usually the third week of each month.

New subscribers to The Beauty Drop that sign up after the deadline for the scheduled box will still get the previous quarter's box however; it is usually shipped within the first two weeks of making your first payment.

Once it ships you will receive a tracking link by email.

How do I redeem my Beauty Drop Credit and what can I use it on?

When you sign up, you’ll receive your Beauty Drop voucher number. You can use this to check your balance online and redeem your credit in-store or online at checkout – just like a gift card or Loyalty voucher. You’ll also receive regular emails stating your Beauty Drop credit balance. You can spend your credit on any beauty item you want, anytime – and you’ll earn points as you spend, which will be converted into Loyalty vouchers. 

For more information on how to spend your Beauty Drop credit online, please click here.

You can check your credit balance by clicking here

Please note that any orders purchased with your credit can only be delivered to a UK address.

Where can I find my Beauty Drop Voucher Number?

Your Beauty Drop voucher number can be found on the welcome email received when first signing up to The Beauty Drop. Subsequently, each time you make a payment into The Beauty Drop you will receive an email confirmation including your voucher number. This number can be used in the same way as a Loyalty voucher or Gift Card, in-store or online in the payment section of checkout. Your Beauty Drop voucher number tops up monthly and doesn't change. Therefore, please make a note of this number so you can use it to spend whenever you wish.

Please see an example below:

How do I cancel?

You can cancel your subscription at any time – just sign in to your account and go to Manage Your Subscriptions, then click on your subscription in the pop-up window and you’ll find the Cancel Subscription link at the bottom. You will receive a confirmation email once your subscription has been cancelled. Please note that you will be entered into a contract for the first 3 months – if you choose to cancel before this period ends, you will still be billed and will continue to receive your subscription boxes for the remainder of the contracted period. After the first 3 months, you are free to cancel at any time you wish.

What happens after I cancel?

You will receive a confirmation email once your subscription has been cancelled. Once cancelled you will have twelve months to redeem any remaining Beauty Drop credit left on your voucher. After twelve months any remaining credit will expire. Please use the same Beauty Drop voucher number in order to spend your remaining credit online or in-store.

Should you choose to resubscribe, a new Beauty Drop voucher number will be issued to you, however, any previous credit will still be available to spend until its expiry.

How do I update my details?

1. Sign in to your account

2. Click on Manage Your Subscriptions, then click on your subscription, where you’ll be able to update your shipping and payment details.

How do I get my free shipping?

When you are signed into your account, free shipping is automatically applied at checkout. Free shipping is only redeemable on orders to a UK delivery address.

Is The Beauty Drop available internationally?

Currently, Beauty Drop credit can only be redeemed against online orders being delivered within the UK and for in-store purchases. For this reason, The Beauty Drop is only available for customers based in the UK.

How do I opt-in to email comms? 

If you already had an account with us, you may need to update your marketing preferences in order to receive email comms.

Reasons to be opted in:

• Regular updates showing the balance in your kitty
• How-to videos from beauty experts on how to use the products in each box
• Expert knowledge about the brands behind each product
• Exclusive access to brand launches and products

To see whether you’re opted in…

1. Sign in to your account and you will see your Account Dashboard page
2. Scroll down to the Contact Preference area
3. Under Email, click the Edit button and toggle to Opted In
4. Check that the email address supplied is correct – it should match your Liberty Collective account address – and edit if needed

To read the full list of Terms & Conditions, please click here.

Why do I get Beauty Drop emails to different email addresses?

This happens because you have signed up with a different address to your Liberty account

Why did my friend get emails on how to use the products in the box and I didn’t?

This is because their Liberty account address is opted into marketing communications. See above for how to opt in.

To read the full list of Terms & Conditions, please click here.