Frequently asked questions

SHOPPING AT LIBERTYLONDON.COM

• HOW DO I MAKE A PURCHASE?
• DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
• WHAT SHOULD I DO IF I FORGET MY PASSWORD?
• HOW DO I CONTACT CUSTOMER SERVICES?
• CAN I PLACE MY ORDER BY TELEPHONE?
• WHAT IF THE ITEM I WOULD LIKE IS LISTED AS ‘OUT OF STOCK’?

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DELIVERY

• WHICH COUNTRIES DO YOU SHIP TO?
• DO YOU SHIP TO PO BOX ADDRESSES?
• WILL I HAVE TO PAY ADDITIONAL DUTIES OR TAXES?
• HOW LONG DOES DELIVERY TAKE AND COST?

YOUR ORDER

• HOW WILL MY ORDER BE PACKAGED?
• DO I NEED TO SIGN FOR MY ORDER?
• HOW DO I RETURN OR EXCHANGE AN ITEM?
• HOW DO I CANCEL MY ORDER?

GIFT COINS AND GIFT CARDS

• CAN I BUY GIFT COINS AND CARDS ONLINE?
• CAN I REDEEM GIFT COINS AND CARDS ONLINE?
• CAN I RETURN A GIFT COIN OR CARD?

OUR SERVICES

• DO YOU HAVE SEASONAL SALES?
• DO YOU OFFER A REPAIRS AND ALTERATIONS SERVICE?

YOUR PRIVACY

• IS MY PERSONAL INFORMATION KEPT PRIVATE?

LIBERTY LOYALTY

• HOW CAN I BECOME A MEMBER OF LIBERTY LOYALTY?
• WHEN WILL I RECEIVE MY LIBERTY LOYALTY CARD?
• DO I HAVE TO WAIT TO RECEIVE MY CARD IN THE POST IN ORDER TO EARN POINTS?
• DOES MY CARD HAVE AN EXPIRY DATE?
• CAN I EARN POINTS ON ALL MY PURCHASES?
• HOW CAN I EARN POINTS ON MY ONLINE PURCHASES?

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