Frequently asked questions

Shopping at Libertylondon.com

• How do I use my Loyalty voucher?
• How do your healthcare worker and student promotions work?
• How do I cancel my order?
• How do I make a purchase?
• How does your new customer promotion work?
• Do I need to set up an account to place an order?

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Your Order

• Why has my order been cancelled?
• What happens after I place my order?
• Why has my order failed?
• How will my order be packaged?
• Do I need to sign for my order?

Delivery

• How long does delivery take and cost for international orders?
• How long does delivery take and cost for UK orders?
• How can I track my order?
• Why have I only received part of my order?

Returns

• How do I return my purchase?
• What is your Christmas returns policy?

Gift Coins & Gift Cards

• How do Liberty gift cards and gift coins work?
• How can I redeem a promo code online?
• Can I return a Gift card or Gift coin?

Liberty Loyalty

• When will I receive my Loyalty voucher?
• Why is my points balance not as I expected?
• What are the terms and conditions of the Loyalty Programme?
• How does the Liberty Loyalty programme work?

Our Services

• What facilities do you have in-store?
• How can I book an appointment with your Liberty Product Experts?
• Do you have seasonal sales?
• Do you offer an alterations service?

Your Privacy

• What are your privacy and data policies?

Supplier Requests

• How do I contact your Wholesale Fabric team?

General FAQs

• How does The Beauty Drop work?
• How do I contact a department in-store?
• How do I contact your head office teams?
• Where can I find details on the Laundress product recall?
• How do I update the payment card on my Beauty Drop account?
• How does The Beauty Drop account credit work?

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