Frequently asked questions

Shopping at Libertylondon.com

• How do I make a purchase?
• Purple Goes Green: Our Eco Mission
• New Customer Promotion
• Do I need to set up an account to place an order?
• What should I do if I forget my password?
• How can I earn points on my online purchases?

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Your Order

• Why has my order been cancelled?
• Why has my order failed?
• About Your Order
• How will my order be packaged?
• Do I need to sign for my order?

Delivery

• International Delivery
• How long does delivery take and cost?
• Why have I only received part of my order?
• How can I track my order?

Returns

• Returns Information

Gift Coins & Gift Cards

• General Information: Gift cards and Gift coins
• Can I redeem Gift cards and Gift coins online?
• Can I return a Gift card or Gift coin?

Liberty Loyalty

• Liberty Loyalty Programme
• Update on Gift Cards, Voucher & Credit Notes issued in 2019
• What are the terms and conditions of the Loyalty scheme? Effective 1 March 2020

Our Services

• Appointments with our Liberty Product Experts
• Do you have seasonal sales?

Your Privacy

• Privacy FAQs

Supplier Requests

• How do I contact your Buying team?
• How do I contact your facilities and services team?
• How do I contact your HR & Recruitment teams?
• How do I contact your Marketing & Press Teams?
• Wholesale Enquiries

General FAQs

• Notice: Covid 19: Store closed until further notice, 19 December 2020
• Advent Calendar Vegan Products Information
• Beauty Advent Calendars: Product Information
• Chat to a Liberty Product Expert
• Skin Laundry Update
• About the Store

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