Frequently asked questions

Beauty Advent Calendar 2019

• Beauty Advent Calendar Delivery Information
• Beauty Advent Calendar Product Information
• Beauty Advent Calendar: Ingredients & Vegan information
• Payment
• When will the Beauty Advent Calendar be available to buy?

Shopping at Libertylondon.com

• How do I use my Loyalty voucher?
• Beauty Washbag Gift With Purchase
• Evening Standard Promotion
• Purple Goes Green: Our Eco Mission
• New Customer Promotion
• How can I earn points on my online purchases?

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Your Order

• About Your Order
• Personalisation
• Why has my order failed?
• How will my order be packaged?
• Do I need to sign for my order?
• How do I cancel my order?

Delivery

• International Delivery
• Delivery Promotions
• How can I track my order?
• How long does delivery take and cost?
• Why has my order been split?

Returns

• Returns Information

Liberty Loyalty

• Our new Liberty Loyalty Programme
• The Christmas Hideout 2019
• Loyalty Programme Changes
• What are the Terms & Conditions of the Liberty Loyalty Programme?

Gift Coins & Gift Cards

• General Information: Gift cards and Gift coins
• Can I buy Gift coins and Gift cards online?
• Can I redeem Gift cards and Gift coins online?
• Can I return a Gift card or Gift coin?

Our Services

• Tax Free Shopping
• Do you have seasonal sales?
• Do you offer an alterations service?

Your Privacy

• Privacy FAQs

Supplier Requests

• How do I contact your Buying team?
• How do I contact your facilities and services team?
• How do I contact your HR & Recruitment teams?
• How do I contact your Marketing & Press Teams?
• Wholesale Enquiries

General FAQs

• Zodiac x Liberty Watches
• Liberty Christmas Shop
• Luggage
• About the Store
• Can I bring my dog to Liberty?
• Store Wayfinder

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