Frequently asked questions

SHOPPING AT LIBERTYLONDON.COM

• NEW CUSTOMER PROMOTION
• HOW CAN I EARN POINTS ON MY ONLINE PURCHASES?
• HOW DO I USE MY PROMO CODE?
• HOW DO I MAKE A PURCHASE?
• DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
• WHAT SHOULD I DO IF I FORGET MY PASSWORD?

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YOUR ORDER

• PERSONALISATION
• HOW DO I RETURN AN ITEM FROM MY ONLINE ORDER?
• WHY HAS MY ORDER FAILED?
• HOW WILL MY ORDER BE PACKAGED?
• DO I NEED TO SIGN FOR MY ORDER?
• HOW DO I CANCEL MY ORDER?

DELIVERY

• FREE UK STANDARD DELIVERY OVER £75
• HOW CAN I TRACK MY ONLINE ORDER?
• WHY HAS MY ORDER BEEN SPLIT?
• WHICH COUNTRIES DO YOU SHIP TO?
• DO YOU SHIP TO PO BOX ADDRESSES?
• WILL I HAVE TO PAY ADDITIONAL DUTIES OR TAXES?

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LIBERTY LOYALTY

• BEAUTY ADVENT CALENDAR GOLDEN TOKEN
• HOW CAN I EARN POINTS ON MY ONLINE PURCHASES?
• HOW DO I UNSUBSCRIBE FROM LIBERTY MARKETING EMAILS OR POST?
• WHAT IS LIBERTY LOYALTY?
• HOW DO THE VOUCHERS WORK?
• DO I HAVE TO WAIT TO RECEIVE MY CARD IN THE POST IN ORDER TO EARN POINTS?

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GIFT COINS AND GIFT CARDS

• CAN I BUY GIFT COINS AND CARDS ONLINE?
• CAN I REDEEM GIFT COINS AND CARDS ONLINE?
• CAN I RETURN A GIFT COIN OR CARD?

OUR SERVICES

• TAX FREE SHOPPING
• DO YOU HAVE SEASONAL SALES?
• DO YOU OFFER AN ALTERATIONS SERVICE?

YOUR PRIVACY

• PRIVACY FAQs

SUPPLIER REQUESTS

• HOW DO I CONTACT YOUR BUYING TEAM?
• HOW DO I CONTACT YOUR HR & RECRUITMENT TEAMS?
• HOW DO I CONTACT YOUR MARKETING & PRESS TEAMS?

LIBERTY LOYALTY CONNECT

• WHAT IS LIBERTY LOYALTY CONNECT?
• HOW DOES LIBERTY LOYALTY CONNECT WORK?
• LIBERTY LOYALTY CONNECT: VOUCHER
• WHY DO I NEED TO PRESENT MY PAYMENT CARD TWICE?
• WHY CAN'T I SEE MY TOTAL LIBERTY LOYALTY POINTS BALANCE?
• LIBERTY LOYALTY CONNECT: DATA & PRIVACY

GENERAL FAQS

• WHAT ARE YOUR OPENING HOURS?
• RETURNS POLICY FOR STORE PURCHASES
• VEGAN AND CRUELTY FREE BRANDS
• STORE WAYFINDER
• ABOUT THE STORE
• STORE FACILITIES

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