Frequently asked questions

Beauty Advent Calendar 2023

• How long will it take for my Beauty Advent Calendar to arrive?
• What products are included in The Liberty Beauty Advent Calendar 2023?
• What products are included in The Men's Advent Calendar 2023?
• Will The Beauty Advent Calendar be available for Click & Collect in-store?
• Which countries can The Beauty Advent Calendar and Men's Advent Calendar be shipped to?
• Will my Beauty Advent Calendar arrive with the other items in my order?

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Shopping at Libertylondon.com

• How do I use my Loyalty voucher?
• Why am I not able to change my shipping location from GB/GBP?
• Where can I find more information about Klarna?
• How do I find my ring size?
• How do your healthcare worker and student promotions work?
• How do I cancel my order?

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Your Order

• Why has my order been cancelled?
• What happens after I place my order?
• Why has my order failed?
• How will my order be packaged?
• Do I need to sign for my order?

Delivery

• How long does delivery take and cost for international orders?
• How long does delivery take and cost for UK orders?
• How can I track my order?
• Why have I only received part of my order?

Returns

• How do I return my purchase?

Gift Coins & Gift Cards

• How do Liberty gift cards and gift coins work?
• How can I redeem a promo code online?
• Can I return a Gift card or Gift coin?

Liberty Loyalty

• When will I receive my Loyalty voucher?
• Why is my points balance not as I expected?
• What are the terms and conditions of the Loyalty Programme?
• How does the Liberty Loyalty programme work?

Our Services

• What facilities do you have in-store?
• How can I book an appointment with your Liberty Product Experts?
• Do you have seasonal sales?
• Do you offer an alterations service?

Your Privacy

• What are your privacy and data policies?

Supplier Requests

• How do I contact your Wholesale Fabric team?

General FAQs

• How does The Beauty Drop work?
• How do I contact a department in-store?
• Why can't I update my Beauty Drop Payment Method?
• When will the Liberty Christmas Shop open?
• How do I contact your head office teams?
• How do I update the payment card on my Beauty Drop account?

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