Frequently asked questions

London Flagship Store Re-opening

• Store Telephone Numbers
• Notice: Covid 19: Store reopening 12 April 2021
• Store Opening Hours
• Entering & Exiting the Store
• Shopping In Store
• Click & Collect

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Shopping at Libertylondon.com

• How do I cancel my order?
• How do I make a purchase?
• Purple Goes Green: Our Eco Mission
• New Customer Promotion
• Do I need to set up an account to place an order?
• What should I do if I forget my password?

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Your Order

• Why has my order been cancelled?
• About Your Order
• Why has my order failed?
• How will my order be packaged?
• Do I need to sign for my order?

Delivery

• International Delivery
• How long does delivery take and cost for UK orders?
• Why have I only received part of my order?
• How can I track my order?

Returns

• Returns Information

Gift Coins & Gift Cards

• Can I redeem Vouchers, Gift cards and Gift coins online?
• Gift Card Terms and Conditions
• Gift Card Frequently Asked Questions
• General Information: Gift cards and Gift coins
• Can I return a Gift card or Gift coin?

Liberty Loyalty

• Why is my points balance not as I expected?
• Liberty Loyalty Programme
• An update to the Loyalty Connected service at Liberty
• What are the terms and conditions of the Loyalty Scheme?

Our Services

• Appointments with our Liberty Product Experts
• Do you have seasonal sales?
• Do you offer an alterations service?

Your Privacy

• Privacy FAQs

Supplier Requests

• How do I contact your Buying team?
• How do I contact your facilities and services team?
• How do I contact your HR & Recruitment teams?
• How do I contact your Marketing & Press Teams?
• Wholesale Enquiries

General FAQs

• Make It Last: Our Self-Assessment on Racism
• Advent Calendar Vegan Products Information
• Beauty Advent Calendars: Product Information
• Chat to a Liberty Product Expert
• Skin Laundry Update
• About the Store

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