Frequently asked questions

SHOPPING AT LIBERTYLONDON.COM

• PURPLE GOES GREEN: OUR ECO MISSION
• NEW CUSTOMER PROMOTION
• HOW CAN I EARN POINTS ON MY ONLINE PURCHASES?
• HOW DO I USE MY PROMO CODE?
• HOW DO I MAKE A PURCHASE?
• DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

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YOUR ORDER

• PERSONALISATION
• WHY HAS MY ORDER FAILED?
• HOW WILL MY ORDER BE PACKAGED?
• DO I NEED TO SIGN FOR MY ORDER?
• HOW DO I CANCEL MY ORDER?

DELIVERY

• DELIVERY PROMOTIONS
• HOW CAN I TRACK MY ONLINE ORDER?
• HOW LONG DOES DELIVERY TAKE AND COST?
• WHY HAS MY ORDER BEEN SPLIT?
• WHICH COUNTRIES DO YOU SHIP TO?
• DO YOU SHIP TO PO BOX ADDRESSES?

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RETURNS

• HOW DO I RETURN AN ITEM FROM MY ONLINE ORDER?
• RETURNS POLICY FOR STORE PURCHASES

LIBERTY LOYALTY

• HOW DO THE VOUCHERS WORK?
• HOW CAN I REDEEM MY VOUCHERS?
• WHEN DOES MY VOUCHER EXPIRE?
• WHAT CAN I BUY WITH MY BEAUTY LOYALTY VOUCHERS?
• HOW DO I REDEEM MY BEAUTY LOYALTY VOUCHER?
• WHEN WILL I RECEIVE MY NEXT VOUCHER?

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GIFT COINS AND GIFT CARDS

• GENERAL INFORMATION: GIFT CARDS AND GIFT COINS
• CAN I BUY GIFT COINS AND CARDS ONLINE?
• CAN I REDEEM GIFT COINS AND CARDS ONLINE?
• CAN I RETURN A GIFT COIN OR CARD?

OUR SERVICES

• TAX FREE SHOPPING
• DO YOU HAVE SEASONAL SALES?
• DO YOU OFFER AN ALTERATIONS SERVICE?

YOUR PRIVACY

• PRIVACY FAQs

SUPPLIER REQUESTS

• HOW DO I CONTACT YOUR BUYING TEAM?
• HOW DO I CONTACT YOUR FACILITIES & SERVICES TEAM?
• HOW DO I CONTACT YOUR HR & RECRUITMENT TEAMS?
• HOW DO I CONTACT YOUR MARKETING & PRESS TEAMS?
• WHOLESALE ENQUIRIES

GENERAL FAQS

• OFFICIAL LIBERTY TASTEMAKERS - FAQS AND TERMS & CONDITIONS
• STORE OPENING HOURS
• SUSTAINABLE FABRIC
• ABOUT THE STORE
• STORE FACILITIES
• ARTHUR'S CAFÉ

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