Frequently asked questions
BEAUTY LOTTO
SHOPPING AT LIBERTYLONDON.COM
- NEW CUSTOMER PROMOTION
- HOW CAN I EARN POINTS ON MY ONLINE PURCHASES?
- HOW DO I USE MY PROMO CODE?
- HOW DO I MAKE A PURCHASE?
- DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
- WHAT SHOULD I DO IF I FORGET MY PASSWORD?
YOUR ORDER
DELIVERY
- FREE UK STANDARD DELIVERY OVER £75
- HOW CAN I TRACK MY ONLINE ORDER?
- HOW LONG DOES DELIVERY TAKE AND COST?
- WHY HAS MY ORDER BEEN SPLIT?
- WHICH COUNTRIES DO YOU SHIP TO?
- DO YOU SHIP TO PO BOX ADDRESSES?
LIBERTY LOYALTY
- LIBERTY LOFT - SECOND HOME
- LIBERTY LOFT: TERMS & CONDITIONS
- BEAUTY ADVENT CALENDAR GOLDEN TOKEN
- HOW CAN I EARN POINTS ON MY ONLINE PURCHASES?
- HOW DO I UNSUBSCRIBE FROM LIBERTY MARKETING EMAILS OR POST?
- WHAT IS LIBERTY LOYALTY?
GIFT COINS AND GIFT CARDS
OUR SERVICES
YOUR PRIVACY
SUPPLIER REQUESTS
LIBERTY LOYALTY CONNECT
- WHAT HAPPENS WHEN THE TRIAL ENDS?
- LIBERTY LOYALTY CONNECT: CUSTOMER SUPPORT
- WHAT IS LIBERTY LOYALTY CONNECT?
- HOW DOES LIBERTY LOYALTY CONNECT WORK?
- HELP WITH LIBERTY LOYALTY CONNECT
- LIBERTY LOYALTY CONNECT: VOUCHER
GENERAL FAQS
- SIZE GUIDANCE
- FABRIC INFORMATION
- LIBERTY SEWING SCHOOL: SPRING 2019
- CHINESE NEW YEAR PROMOTION 2019
- LOST & FOUND
- WHAT ARE YOUR OPENING HOURS?