Frequently asked questions

London Flagship Store Re-opening

• Skin Laundry Update
• Store Opening Hours
• Entering & Exiting the Store
• Shopping In Store
• Click & Collect
• Beauty Treatments & Services

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Shopping at Libertylondon.com

• How do I make a purchase?
• Coronavirus Update: Your Questions Answered
• How do I contact Customer Services?
• Additional 20% Off Sale Lines
• Purple Goes Green: Our Eco Mission
• New Customer Promotion

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Your Order

• Why has my order failed?
• About Your Order
• How will my order be packaged?
• Do I need to sign for my order?
• How do I cancel my order?

Delivery

• International Delivery
• How long does delivery take and cost?
• Why have I only received part of my order?
• How can I track my order?

Returns

• Returns Information

Gift Coins & Gift Cards

• General Information: Gift cards and Gift coins
• Where can I buy Gift coins and Gift card?
• Can I redeem Gift cards and Gift coins online?
• Can I return a Gift card or Gift coin?

Liberty Loyalty

• Liberty Loyalty Programme
• What are the terms and conditions of the Loyalty scheme? Effective 1 March 2020

Our Services

• Tax Free Shopping
• Do you have seasonal sales?
• Do you offer an alterations service?

Your Privacy

• Privacy FAQs

Supplier Requests

• How do I contact your Buying team?
• How do I contact your facilities and services team?
• How do I contact your HR & Recruitment teams?
• How do I contact your Marketing & Press Teams?
• Wholesale Enquiries

General FAQs

• About the Store
• Store Opening Hours
• Store Wayfinder
• Lost & Found: Items of Personal Property Lost or Found in Our London Store
• Arthur's Café
• Size Guidance

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