Frequently asked questions

Ultimate Beauty Gift 2019

• Beauty GWP 2019 now sold out
• What are the contents of the gift this year?
• What are the terms and conditions of the ultimate beauty gift?
• Can you ship the Ultimate Beauty Gift internationally?

Shopping at Libertylondon.com

• Purple Goes Green: Our Eco Mission
• New Customer Promotion
• How can I earn points on my online purchases?
• How do I use my promo code?
• How do I make a purchase?
• Do I need to set up an account to place an order?

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Your Order

• About Your Order
• Personalisation
• Why has my order failed?
• How will my order be packaged?
• Do I need to sign for my order?
• How do I cancel my order?

Delivery

• Delivery Promotions
• How can I track my order?
• How long does delivery take and cost?
• Why has my order been split?
• Which countries do you ship to?
• Will I have to pay additional duties and taxes?

Returns

• Returns Information

Liberty Loyalty

• Our new Liberty Loyalty Programme
• Loyalty Programme Changes
• What are the Terms & Conditions of the Liberty Loyalty Programme?

Gift Coins & Gift Cards

• General Information: Gift cards and Gift coins
• Can I buy Gift coins and Gift cards online?
• Can I redeem Gift cards and Gift coins online?
• Can I return a Gift card or Gift coin?

Our Services

• Tax Free Shopping
• Do you have seasonal sales?
• Do you offer an alterations service?

Your Privacy

• Privacy FAQs

Supplier Requests

• How do I contact your Buying team?
• How do I contact your facilities and services team?
• How do I contact your HR & Recruitment teams?
• How do I contact your Marketing & Press Teams?
• Wholesale Enquiries

General FAQs

• Find Your Fashion Wardrobe 13-16 September
• Liberty Christmas Shop
• Luggage
• About the Store
• Can I bring my dog to Liberty?
• Store Wayfinder

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