Frequently asked questions

BEAUTY ADVENT CALENDAR

• BEAUTY ADVENT CALENDAR CONTENTS & PRODUCT INFORMATION
• DELIVERY INFORMATION
• PAYMENT
• WHEN WILL THE ADVENT CALENDAR BE AVAILABLE TO BUY?

SHOPPING AT LIBERTYLONDON.COM

• HOW DO I USE MY PROMO CODE?
• HOW DO I MAKE A PURCHASE?
• DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
• WHAT SHOULD I DO IF I FORGET MY PASSWORD?
• HOW DO I CONTACT CUSTOMER SERVICES?
• CAN I PLACE MY ORDER BY TELEPHONE?

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DELIVERY

• HOW CAN I TRACK MY ONLINE ORDER?
• WHY HAS MY ORDER BEEN SPLIT?
• WHICH COUNTRIES DO YOU SHIP TO?
• DO YOU SHIP TO PO BOX ADDRESSES?
• WILL I HAVE TO PAY ADDITIONAL DUTIES OR TAXES?
• HOW LONG DOES DELIVERY TAKE AND COST?

YOUR ORDER

• WHY HAS MY ORDER FAILED?
• HOW WILL MY ORDER BE PACKAGED?
• DO I NEED TO SIGN FOR MY ORDER?
• HOW DO I CANCEL MY ORDER?
• HOW DO I RETURN AN ITEM FROM MY ONLINE ORDER?

GIFT COINS AND GIFT CARDS

• CAN I BUY GIFT COINS AND CARDS ONLINE?
• CAN I REDEEM GIFT COINS AND CARDS ONLINE?
• CAN I RETURN A GIFT COIN OR CARD?

OUR SERVICES

• TAX FREE SHOPPING
• DO YOU HAVE SEASONAL SALES?
• DO YOU OFFER AN ALTERATIONS SERVICE?

YOUR PRIVACY

• PRIVACY FAQs

LIBERTY LOYALTY

• HOW DO I UNSUBSCRIBE FROM LIBERTY MARKETING EMAILS OR POST?
• WHAT IS LIBERTY LOYALTY?
• HOW DO THE VOUCHERS WORK?
• DO I HAVE TO WAIT TO RECEIVE MY CARD IN THE POST IN ORDER TO EARN POINTS?
• CAN I EARN POINTS ON ALL MY PURCHASES?
• HOW CAN I EARN POINTS ON MY ONLINE PURCHASES?

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SUPPLIER REQUESTS

• HOW DO I CONTACT YOUR BUYING TEAM?
• HOW DO I CONTACT YOUR HR & RECRUITMENT TEAMS?
• HOW DO I CONTACT YOUR MARKETING & PRESS TEAMS?

GENERAL FAQS

• THE LIBERTY ARCHIVES
• ABOUT THE STORE
• CAN I BRING MY DOG TO YOUR STORE?
• DO YOU PROVIDE BEAUTY SAMPLES & TESTERS?
• FABRIC INFORMATION
• FABRIC SAMPLES