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Shopping Online & In-store
Shopping Online & In-store
Placing Online Orders
Do I need to create an online account to place an order?
Why can't I checkout when placing an online order?
What happens after I place my online order?
What do the different order statuses on my online account mean?
How do I add a gift message to my online order?
Do you offer gift wrapping with online orders?
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Payments
Do you accept cash payments in-store?
Why has my payment been declined?
What currency will I be charged in when shopping online?
Can I redeem a Loyalty voucher or gift card when paying with Apple Pay or Klarna?
How can I pay with Klarna?
Order Amendments & Issues
Why has my order been cancelled?
Can I add items to an existing order?
Can I remove items from an existing order?
Why didn’t I receive all the items in my order?
What should I do if I receive an incorrect item or order?
What should I do if my order arrives damaged or faulty?
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Promo Codes
How can I get a New Customer promo code?
How do I apply my New Customer promo code at checkout?
Why won't my New Customer promo code work?
How do I apply my Key Worker promo code at checkout?
Why won't my Key Worker promo code work?
How do I apply my Student Beans promo code at checkout?
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Sales & Promotions
Do you offer a price match guarantee?
When do your seasonal sales take place?