Many frequently asked questions can be answered quickly by visiting our Help Centre. If you need further assistance, there are several ways to get in touch with us:
- Click the icon at the bottom right of the screen to chat with Libby, our Virtual Assistant.
- Message us on WhatsApp and ask Bertie, our Virtual Assistant, a question.
- Email us and a Customer Service Advisor will aim to respond within 24 hours.
- Call: +44 203 893 3062 to speak with a Customer Service Advisor. Phone lines are open Monday to Saturday from 10am to 8pm, and on Sundays from 12pm to 6pm UK time.
- Write to us at: Customer Services, Liberty London, Great Marlborough Street, London, W1B 5AH.
- Visit us in-store on floor 3, where Customer Services are available to assist with general enquiries, returns, lost property, and Click & Collect orders.