Help Centre

The four latest designs of the Jellycat Liberty Bartholomew bears will be available exclusively in our London Store from 10am on Wednesday 30th April, priced at £40 each. As we’re expecting a high volume of visitors, a queuing system will be in place via our Kingly Street entrance. Due to their popularity, purchases will be limited to one of each design per customer. Please note, bears will not be available for purchase online, and we are unable to accept telephone orders. We also cannot reserve bears in advance.

Beauty Drop boxes are sent out four times a year, in January, April, July and October - usually the third week of each month. The latest Beauty Drop box was shipped on 15th April 2025. Once your box is shipped, we’ll email you a tracking link. During this time we deliver a high volume of boxes, therefore it can take a few days from receiving the announcement email to receive yours. If you haven't received your box, please contact us and confirm your delivery address. If you're a new subscriber, we'll send your first box within 2-3 weeks of your first payment. All subsequent boxes will arrive in the usual shipping cycle. Select the tab below for product information, including vegan, cruelty-free and pregnancy safe suitability.

Live points that met the threshold to generate your Spring Loyalty reward voucher were removed from your account on the 28th February. The Spring Loyalty voucher has been issued as of 1st April 2025, and sent to the email address registered to your Loyalty account. Please check your inbox and spam folders. Any live points that didn't meet the threshold for your Spring Loyalty voucher will remain on your balance and count towards your July 2025 voucher, along with any points earned from 1st March. For more information, select the tab below.

The Spring Loyalty voucher was sent on 1st April 2025, please check your inbox and spam folders. On 28th February, points that met the threshold to generate you Spring Loyalty reward voucher were removed from your account. The next voucher is the Summer Loyalty voucher released in July 2025. Loyalty vouchers are sent to the email address registered to your Loyalty account and are valid for 12 months. For more information, select the tab below.

The Patchwork Collective installation will be open to visitors from Friday 9th May 2025 until Thursday 24th July 2025, and can be found on floor 1 in the East Gallery. Before your visit, please select the link below where you can download a map which shows the location of every patch. Simply locate your name in the index to see where your square is featured. Due to a high volume of submissions, not every square could be incorporated into the final creation. Therefore, we have created three unique books with an additional selection of squares which will also be on display in-store. For more information, please select the tab below.