Help Centre

Loyalty Points that reached the threshold to qualify for a Summer Loyalty Reward Voucher were removed from your account on 31 May. The Summer Loyalty Voucher was issued on 1 July 2025, and was sent to the email address linked to your Loyalty account. Please check your inbox and spam/junk folders. Any Points that are below the threshold for the Summer Loyalty Voucher will stay in your account and will count towards your October 2025 voucher, along with any new points you earn from 1 June. This process happens four times per year.

Beauty Drop boxes are sent out four times a year, in January, April, July and October, typically during the third week of each month. Once your box is on its way, we’ll send you an email with a tracking link. Since we deliver a high volume of boxes during this time, it might take a few days from when you receive the announcement email to when your box arrives. If you're a new subscriber, we'll send your first box within 2-3 weeks of your initial payment. After that, you can expect your boxes to arrive in the usual shipping cycle.

Our landmark in-store exhibition, I Am. We Are. Liberty, is open to visitors from Friday 9th May 2025 until Friday 25th July 2025, and can be found on floor 4 in the East Gallery. The exhibition is free to enter, and there is no need to reserve a slot. A gift shop runs alongside the exhibition, featuring a curated selection of limited-edition anniversary collectibles and dedicated I Am. We Are. Liberty. fashion fabrics collection, with eleven brand new designs inspired by the archival works on show. We hope you enjoy this celebration of 150 years of Liberty in-store! Select the tab below for more information on the exhibition.

The Summer Loyalty Voucher was sent on 1st July 2025. Please check your inbox and spam/junk folders to ensure you’ve received it. All Loyalty Vouchers are sent to the email address registered to your Loyalty account and are valid for 12 months.

The Patchwork Collective installation will be open to visitors from Friday 9th May 2025 until Friday 29th August 2025, and can be found on floor 1 in the East Gallery. Before your visit, please select the link below where you can download a map which shows the location of every patch. Simply locate your name in the index to see where your square is featured. Due to a high volume of submissions, not every square could be incorporated into the final creation. Therefore, we have created three unique books with an additional selection of squares which will also be on display in-store. Select the tab below to read stories about The Patchwork Collective.