Many frequently asked questions can be answered quickly by visiting our Help Centre. Alternatively, there are multiple ways we can help with your query.
- Click on the icon at the bottom right of the screen to connect with Libby, our Virtual Assistant.
- Message us on WhatsApp and ask Bertie, our Virtual Assistant, a question.
- Email us and a Customer Service Advisor will aim to respond within 24 hours.
- Call: +442038933062 to speak with a Customer Service Advisor. Phone lines are open Monday to Saturday: 10am to 8pm and Sunday: 12pm to 6pm UK time.
- Post: Customer Services, Liberty London, Great Marlborough Street, London, W1B 5AH.
- Visit us in-store. Customer Services are located on floor 3 and available to support with general enquiries, returns, lost property and click & collect orders.