The Beauty Drop subscription costs £25 of which only £20 is added to your Beauty Drop balance. The £5 monthly service fee helps to fund four boxes a year.
If you have recently returned an order paid for using Beauty Drop credit, the amount redeemed will be refunded onto a Liberty e-gift card which will be emailed to you.
Alternatively, if you resubscribed to The Beauty Drop, your online account will show the available credit on your most recent subscription and not the outstanding credit from a cancelled subscription. To check your total balance, login to your account, go to The Beauty Drop section on your homepage and select 'Email me my vouchers' as seen below.
Please let us know if you would like to merge your subscriptions so that all of your credit is one place.