The Beauty Drop subscription costs £25 per month, of which only £20 is added to your Beauty Drop balance. The remaining £5 monthly service fee helps fund four boxes per year.
If you have recently returned an order that was paid for using Beauty Drop credit, the redeemed amount will be refunded to you via a Liberty e-gift card which will be emailed to you.
If you have resubscribed to The Beauty Drop, your online account will display the available credit for your most recent subscription only, not any outstanding credit from a cancelled subscription. To check your total balance, log in to your account, go to The Beauty Drop section on your homepage and select 'Email me my vouchers'.
If you would like to merge your subscriptions so all your credit is in one place, contact Customer Services.