How does the subscription work and what are the benefits?
£20 of your £25 monthly subscription fee is credited to your Beauty Drop account every month.
In addition to receiving four discovery boxes with a guaranteed product value of over £300 per year, packed with trial-sized products curated by the Liberty Beauty Buyers - you will also have access to these perks:
- You can use your credit across everything at Liberty. From the latest fashion arrivals to the best in designer homeware and covetable gems from our Jewellery Hall.
- For Beauty Drop subscribers it is free delivery, always. That’s as often as you like, on all of Liberty’s offering, not just beauty purchases.
- Enjoy a £10 discount off the Liberty Beauty Advent Calendar, plus a 10% discount off our Liberty Beauty kits all year round.
When are the Beauty Drop changes effective from?
Changes to the Beauty Drop subscription will come into effect from 16th March 2024.
However, if you are still in your fixed 3-month contract for the Beauty Drop, the changes will be effective for you from 16th May 2024.
If I cancel my subscription, can I still use my Beauty Drop credit?
Of course, your Beauty Drop credit is yours to use for 24 months from the date of your last Beauty Drop payment.
Why are the Beauty Drop changes being implemented on different dates for different people?
Subscribers who are still within their initial three-month contract for the Beauty Drop are unable to cancel until the end of that period, so we are honouring existing prices for those three months.
All of our other subscribers are on a flexible month-to-month contract, so are being given a month’s notice of these changes.
With the £5 service fee, am I essentially paying £15 for each Beauty Box? Are the Beauty Boxes still worth £300 a year?
The £5 monthly service fee contributes to the cost of the whole Beauty Drop program; it helps to fund four Beauty Boxes a year (the cost of products, assembly and delivery), free standard shipping on all online orders throughout the year, and multiple discount offers for subscribers. The overall value of the Beauty Boxes is at least £300 a year – meaning an approximate product value of £75 per box (we try to keep it even, but some boxes may be worth more and some a little less depending on the product assortment).
When do I get my box and what will be in it?
You’ll receive four amazing discovery boxes per year, packed with tried and tested trial-sized products curated by our Beauty Buyers. Boxes are sent January, April, July and October - usually the third week of each month.
New subscribers to The Beauty Drop that sign up after the deadline for that quarter’s scheduled box will receive that box within 2-3 weeks of making their first Beauty Drop payment. All subsequent boxes will arrive in the usual shipping cycle.
Once a box ships, you will receive a tracking link by email.
How do I redeem my Beauty Drop Credit and what can I use it on?
When you sign up, you’ll receive your Beauty Drop voucher number. You can use this to check your balance online and redeem your credit in-store or online at checkout – just like a gift card or Loyalty voucher. You’ll also receive regular emails stating your Beauty Drop credit balance. You can spend your credit on anything* in our store or website, not just beauty, anytime – and you’ll earn points as you spend, which will be converted into Loyalty vouchers.
For more information on how to spend your Beauty Drop credit online, please click here.
You can check your credit balance by signing into your online account and navigating to the "My Account" section or by clicking here
Please note that any orders purchased with your credit can only be delivered to a UK address.
Where can I find my Beauty Drop Voucher Number?
Your Beauty Drop voucher number can be found on the welcome email received when first signing up to The Beauty Drop and is also visible in the "My Account" section of your online account. The number can be used in the same way as a Loyalty voucher or Gift Card, in-store or online in the payment section of checkout. Your Beauty Drop voucher number tops up monthly and doesn't change. Therefore, please make a note of this number so you can use it to spend whenever you wish.
Please see examples below:
How do I cancel?
Just sign in to your account and go to Manage Your Subscriptions, then click on your subscription in the pop-up window and you’ll find the Cancel Subscription link at the bottom. You will receive a confirmation email once your subscription has been cancelled. Please note that you will be entered into a contract for the first 3 months – if you choose to cancel before this period ends, you will still be billed and will continue to receive your subscription boxes for the remainder of the contracted period. After the first 3 months, you are free to cancel at any time.
What happens after I cancel?
You will receive a confirmation email once your subscription has been cancelled. Once cancelled, you will have 24 months from the date of your last Beauty Drop subscription payment to redeem any remaining Beauty Drop credit left on your voucher. After 24 months, any remaining credit will expire. Your existing Beauty Drop voucher number will remain the same during this time.
Should you choose to re-subscribe, a new Beauty Drop voucher number will be issued to you, however, any previous credit will still be available to spend until its expiry.
How do I update my details?
1. Sign in to your account
2. Click on Manage Your Subscriptions, then click on your subscription, where you’ll be able to update your shipping and payment details.
How do I get my free online shipping?
When you are signed into your account, free shipping is automatically applied at checkout. Free shipping is only redeemable on orders to a UK delivery address.
How much could I save in shipping costs if I am a member of the Beauty Drop?
Beauty Drop members benefit from free standard UK shipping on all orders placed on libertylondon.com. There is no limit to the number of orders which this can apply to and no minimum spend threshold. Under the updated Terms and Conditions of the subscription, free shipping is available on orders of all products, not just Beauty products. As of February 2024, customers who are not members of the Beauty Drop pay a £5.95 delivery fee on each order of less than £100.
Is The Beauty Drop available internationally?
Currently, Beauty Drop credit can only be redeemed against online orders being delivered within the UK and for in-store purchases. For this reason, The Beauty Drop is only available for customers based in the UK. Liberty can and does deliver to non UK addresses, however we are not able to accept Beauty Drop credit as payment for deliveries to these locations.
How do I opt-in to email comms?
If you already had an account with us, you may need to update your marketing preferences in order to receive all of our email comms related to the Beauty Drop.
Reasons to be opted in:
- Regular updates showing the balance in your kitty
- Expert knowledge about the brands behind each product
- Exclusive access to brand launches and products
- Early access to our Beauty Advent Calendar
To see whether you’re opted in…
- Sign in to your account and you will see your Account Dashboard page
- Scroll down to the Contact Preference area
- Under Email, click the Edit button and toggle to Opted In
- Check that the email address supplied is correct – it should match your Liberty Collective account address – and edit if needed
To read the full list of Terms & Conditions, please click here.
If you are not opted into marketing, you will still receive occasional service emails from us in relation to your Beauty Drop subscription. For example, notifications of top-ups to your credit, instructions about how to access your subscription benefits or notifications of any changes to the subscription terms.
Why do I get Beauty Drop emails to different email addresses?
This happens because you have signed up with a different address to your Liberty account
Why did my friend get emails on how to use the products in the box and I didn’t?
This is because their Liberty account address is opted into marketing communications. See above for how to opt-in.
To read the full list of Terms & Conditions, please click here.