Loyalty Points that reached the threshold to qualify for a Summer Loyalty Reward Voucher were removed from your account on 31 May.
The Summer Loyalty Voucher was issued on 1 July 2025, and was sent to the email address linked to your Loyalty account. Please check your inbox and spam/junk folders.
Any Points that are below the threshold for the Summer Loyalty Voucher will stay in your account and will count towards your October 2025 voucher, along with any new points you earn from 1 June.
This process happens four times per year. Please see below for the Loyalty calendar dates.
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28th February – Points are assessed and removed, voucher created and sent in April
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31st May – Points are assessed and removed, voucher created and sent in July
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31st August – Points are assessed and removed, voucher created and sent in October
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30th November – Points are assessed and removed, voucher created and sent in January
If you notice any missing Loyalty Points from a recent purchase, please contact Customer Services with your email address and either your order number or a copy of your store receipt.