It's likely that your points have been removed from your balance because we are converting them into a Loyalty reward voucher. Providing you earned sufficient points between 1st June and 31st August, eligible points will have been removed from your account on 31 August to be converted into a Loyalty voucher. The latest Loyalty vouchers were sent by email on the 4th October, please check your junk and spam folders.
Any points that didn't meet the threshold for this voucher will remain on your balance and counted towards your next voucher which is due in January 2025.
This happens four times a year, please see the table below for calendar dates.
Period points are earned | Eligible points removed from balance | Voucher created and sent |
1 December - 28 February | 28 February | April |
1 March - 31 May | 31 May | July |
1 June - 31 August | 31 August | October |
1 September - 30 November | 30 November | January |