UK online orders can be returned using our complimentary DPD service. Simply create a DPD label, print it, attach it to your parcel (ensuring any old labels are removed) and drop it off at a DPD pick-up location.
If there is no DPD location nearby or if you're unable to print the label, contact Customer Services. Alternatively, you may return your online purchase at our store by visiting Customer Services on floor 3.
If you reside in Northern Ireland with a BT postcode, this service is currently unavailable. Therefore, we will arrange a collection for you.
Online purchases must be returned within 30 days and in their original condition. If your order was in promotion and you received a complimentary gift with your purchase, this must also be returned. For more details, view our Online Returns Policy.