Products that cannot be returned:
- Items that have been used, worn, or are not in their original condition, including those with tags removed or seals broken
- Unsealed beauty items, including cosmetics, fragrances, and candles that have been opened, tested, or used
- Face coverings
- Personalised, bespoke, or made-to-order products
- Perishable goods
- Items explicitly stated as non-returnable at the point of purchase
- Items without a receipt or proof of purchase
- Online orders placed more than 30 days ago
- In-store purchases made more than 14 days ago
- International Beauty Advent Calendar (online orders only)
- Sale items reduced by 50% or more from the original price (in-store purchases only)
- Earrings, jewellery and watches (in-store purchases only)
- Limited edition and vintage items (in-store purchases only)
- Cut lengths of fabric (in-store purchases only)
- Swimwear, nightwear, lingerie, and hosiery (in-store purchases only)
- Evening wear including shoes and bags (in-store purchases only)
- Hair accessories and hats (in-store purchases only)
- Artificial flowers and feathers (in-store purchases only)
- Duvets and pillows (in-store purchases only)
- Gift cards and gift coins (in-store purchases only)
- Christmas decorations (in-store purchases only)
Please refer to our Online Returns Policy and In-Store Returns Policy for further details.