Refunds will be issued to your original payment method within 14 days of us receiving the returned items. Please note that delivery charges are non-refundable. During busy periods, refunds may take longer, particularly for certain jewellery and concession brands, as these may require additional inspection.
You’ll receive an email confirming your refund. If you used a Loyalty voucher, Beauty Drop credit, or gift card, the refunded amount will be issued to a new Liberty e-gift card. This will be sent via email. Please remember to check your inbox as well as your spam or junk folders.