Sometimes, orders may fail if payment is declined, which can happen if there are insufficient funds or if there's a hold on your payment method. When this happens, no payment is processed since the order isn't completed.
You might see a pending transaction on your account temporarily, but it should be released within seven days. For queries about payment failures, please contact your bank.
If you would like to complete your purchase, ensure your payment information is correct and matches your billing details.
If your payment failed and you applied a New Customer 15% discount code, please get in touch with Customer Services, as the code can only be used once.