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Shopping Online & In-store
Shopping Online & In-store
Placing Online Orders
Do you offer corporate gifting?
Which address and phone number should I use when ordering a gift?
Why is tax not deducted for international orders?
Do I need to create an online account to place an order?
Why can't I checkout when placing an online order?
When can I expect my online order to be processed and delivered?
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Payments
Why didn’t my gift card, voucher or Beauty Drop credit apply to my order?
Why can't British pounds GBP be used to pay for international orders?
Do you accept cash payments in-store?
Why has my payment been declined?
What currency will I be charged in when shopping online?
Can I redeem a Loyalty voucher or gift card when paying with Apple Pay or Klarna?
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Amendments & Issues
How can I change the phone number, email, or recipient name on an online order?
Can I combine multiple online orders into one delivery?
Why has my order been cancelled?
Can I add items to an existing online order?
Can I remove items from an existing order?
Why are items missing from my purchase?
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Promotional Codes
Can I use Blue Light discount at Liberty?
Can I use my Beauty Pie membership discount at Liberty?
How can I get a New Customer promo code?
How do I apply my New Customer promo code at checkout?
Why won't my New Customer promo code work?
How do I apply my Key Worker promo code at checkout?
See all 9 articles
Sales & Promotions
Beauty Gift with Purchase - Terms & How It Works
Is the Liberty fabric sale available online?
How does the Soho Neighbourhood discount work?
How does the West End Club discount work?
Do you offer a price match guarantee?
When do your seasonal sales take place?